Store Policy
Privacy
& Safety
FOLIE respects your privacy and is committed to protecting it through compliance with this policy. This policy describes the information we may collect from you or that you may provide when you visit our website or when you otherwise provide information to or become affiliated with the brand, and describes our practices for collecting, maintaining, using, protecting, and disclosing that information.
What Information We Collect
WE DO NOT STORE CREDIT CARD DETAILS, AND WE ONLY SHARE CUSTOMER DETAILS WITH A THIRD PARTY WITH THE CLIENT’S DUE PERMISSION OR IF REQUIRED BY THE LAW.
- When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
- Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
- When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
The information we collect via this website may include:
- Any personal details you type in and submit, such as name, address, email address, etc. Your IP address (this is your computer’s individual identification number) which is automatically logged by our web server. This is used to note your interest in our website. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on our products and offers).
- We use Facebook and Instagram retargeting to advertise FOLIE across social networks. Facebook and Instagram retargeting will display relevant ads tailored to you based on areas of the website that you have visited, by placing a cookie on your device. This cookie does not give us access to your device. The cookie helps us identify whether an individual has visited a page and if so, show them related advertisements. Facebook and Instagram retargeting allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.
On-Sale
Purchase
- Products purchased on sale cannot be canceled once the order is placed and are not eligible for return/refund/exchange.
Late or Missing Refunds
- If you haven’t received a refund yet, please check your bank account once again.
- If you still haven’t received it, contact your credit card/debit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at hola@folie.world
Right to Cancel
- FOLIE reserves the right to reject or cancel your order fulfillment of all orders on the FOLIE website. We reserve the right not to accept your order for any of the following reasons:
- The product is not available/in stock.
- Your billing information is not correct or not verifiable.
- Your order has been suspected of fraudulent activity.
- We are unable to deliver to the provided address.
- In the event of misspelling, pricing, or other errors or mistakes in the website information.
Data Check
- Here at FOLIE, we take fraud and security very seriously; therefore, we may run multiple checks on your details before we ship your order. These checks may include verifying your address and payment details linked to your order. Any orders found to be made under fraudulent pretenses will be followed up with an investigation and reported.
Payment Methods
UPI
Credit / Debit Cards
Netbanking
Cash on Delivery