Shipping & Returns
Shipping Policy
- At FOLIE, we aim to offer you the best shipping options, no matter where you live. We promise to provide the highest level of responsiveness to you at all times.
- All orders are processed within 5-6 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
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- Shipping charges for your order will be calculated and displayed at checkout.
**Delivery delays can occasionally occur.**
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Out for delivery:
India - 7-8 business days.
- Once your order has been dispatched, tracking information is provided on all orders, which is included in the shipping confirmation emails sent once the order has been shipped.
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- For any products damaged or lost during shipping, please contact us to file a claim. Kindly save all packaging materials and damaged goods before filing a claim.
Return & Exchange Policy
- We do not offer free returns and exchanges. Returns are only provided if the customer receives a defective product.
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- For size issue: Exchanges are subject to stock availability. If the desired size is out of stock, we offer a different solution, such as a store credit or a refund.
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- All items are inspected thoroughly before a return/exchange is processed. Items found worn/used will be rejected and returned back to you. If you receive a faulty item, please let us know via email within 7 days of receipt as we cannot assist you after that time frame. Please contact hola@folie.world for assistance.
We cannot refund your postage costs unless the product is faulty/incorrect. If your item is faulty or incorrect, you will have to let us know within 3 days of receipt. We cannot give any refunds/assistance after this time period. Please make sure that you have carefully reviewed your order before finalizing your purchases. For more information, or if you are unsure if you are eligible for a refund or exchange, please contact us at hola@folie.world
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- You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.